What is Chatbot? We introduce its mechanism and major chat boat services.

  • 2020-01-03 (最終更新:2020-03-16)
  • Marketing

This post is also available in: 日本語

Introduction

Have you ever heard the keyword chatbot? Chatbots are a term coined by combining “Chat” and “Bot”. This is a field that has been attracting attention in recent years as a robot capable of communicating, and in recent years, it has been evolving as a solution for optimal communication automation in combination with AI technology. This article introduces the mechanism and advantages of chatbots.

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What Is Chatbot?

Chatbot, as mentioned above, refers to all kinds of robotic conversation programs. For example, robots for customer support, which automatically answer user questions, and robots for sales operations, which propose products based on user preferences, can be used in a variety of ways. Chatbot also offers a number of solutions built on popular platforms like LINE, Slack and Facebook Messenger.

How Chatbot Works

Here’s how Chatbot works. In general, applications are connected to bots via an API, and interpretations and responses to questions are generated and returned to the application via the API.

Chatbot Benefits

Let’s take a quick look at the benefits of Chatbot.

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Improving the efficiency of customer support operations

A big benefit of Chatbot is the efficiency of customer support (= CS) operations. By having Chatbot handle CS-related communications that humans have been directly interacting with, it is possible to speed up and improve the efficiency of operations. In particular, it is said that there is a high possibility of contributing to the work in which the answers are standardized.

Sales promotion using data

Another benefit of Chatbot is sales. We can make appropriate recommendations about customers in a conversational format based on a large amount of data. For example, you can suggest clothes that automatically match your height, weight, and preferences.

New Advertising Techniques

Chatbot is also attracting attention as a new advertising method. There are more and more use cases that lead customers to purchase products through chat as a landing page.

Chatbot Categories

Chatbot can be roughly categorized by the content of the reply.

Choice

It is the most basic type that provides user choice and allows the conversation to proceed according to the user’s answers. It is not possible to autonomously determine scenarios other than the choices.

Dictionary type

This is a pattern in which a large number of templates are registered in advance and the closest template is used for conversation.

natural conversational type

It is a type that suggests the appropriate service by analyzing the user’s log. In particular, the contribution of AI technology is high, and the difficulty level is generally high.

Chatbot Service Introduction

LINE BRAIN CHATBOT

Introducing the Chatbot service LINE BRAIN CHATBOT is a Chatbot service provided by LINE. This is an AI service that assists users in the execution of their tasks in a conversational format. By applying AI technologies such as natural language processing (NLP), machine learning, and text mining, information can be transmitted while understanding and learning human language. You can connect with LINE official account, LINE WORKS, Facebook, web chat and other services besides LINE.

Chat Plus


Chat Plus is a website-embedded Chatbot service. When you visit the Chat Plus site, the chat screen pops up and you can do CRM from there. You can issue an ID in just one minute and start a chat in two minutes.

sinclo

sinclo is another web-based chatbot. The UX that talks directly to visitors is unique. Our strength is our solution to increase the number of inquiries and requests for information from visitors to our sites.

SYNALIO

SYNALIO is a chatbot marketing tool. It can be used for marketing activities such as implementing the best CRM plan from the conversation data of the site visit customer.

KARAKURI

KARAKURI is an AI chatbot that specializes in customer support. Consistent solution delivery from FAQ implementation to chat serving helps streamline customer support processes without disrupting the customer experience. This is an extremely high-quality chat bot service with a 95% accuracy guarantee.

 Lastly

You may have noticed that there are many different types of Chatbot. This concludes our article on Chatbot.

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